Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. A restocking fee will be charged for any returned items. The restocking fee will be the same as the shipping cost. The shipping label will be sent to the customer after receiving proof of purchase. There will be no charge for a restocking fee if the incorrect item was sent by our company.

To start a return, you can contact us at Help.visionath@gmail.com. Please note that returns will need to be sent to the following address: [P.O. Box 4253 Albany, Ga, 31706] 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at Help.visionath@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items 
Apparel must be unworn, unwashed, and in new condition to receive a refund. Please note compression tights/shorts sales are final (Due to sanitary reasons), with no returns or exchanges. Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at Help.visionath@gmail.com.